Emergency Fault Response
When disaster strikes and your electrical equipment fails, quick electrical emergency response is critical. Our engineers are waiting on standby to respond, ensure site safety and restore power to your site as quickly as possible.
Fast Electrical Emergency Response
Rapid response when you need it the most…
No matter the time of day, a single call to Serconnect will have our qualified engineers at your site quickly to secure your equipment, ensure safety, and restore power. For low- or high-voltage cable faults or any other issue, we offer 24/7 standby coverage.
Expertise that you can rely on
Our initial steps prioritise site safety, temporary repair or generation to restore supplies. Once your site is stabilised and safe, we will set about providing fault location services and carry out any necessary repairs or replacements.
What's Covered
24/7 standby cover
On-site SAP attendance
Preferential call-out rates
Site-specific spares and ancillaries
Cable fault location services
Emergency civil work
Sheath repairs and cable jointing
All contact with DNOs and outage enquiries
Access to essential replacement components such as transformers, LV cabinets and ring main units
Emergency civil works' - including Streetworks Liason with Council and any relevant stakeholders
Access to standby generation
Why Choose Serconnect
Peace of mind
Emergency civil work
SAP attendance for critical periods
Detailed reporting and prevention
Related Case Study
33kV Solar Farm - North West
Serconnect were appointed to deliver 33kV, 11kV & LV connection works for the new Solar Farm.
View our FAQs for more information on commonly asked questions about our Fault Response services.
View All FAQs
When in contract with Serconnect, we agree Service Level Agreements (SLAs) in the event of a fault, and guarantee our attendance within a specific timeframe to assure you that help is on hand when needed.
We repair storm damage, water ingress, and rodent-related faults, in addition to issues with meters, supply cables, or new connections. Whatever your problem, our diverse range of expertise ensures we can quickly and effectively resolve your issue.
We Also Provide
Substation Maintenance and Inspections
Our planned, preventative substation maintenance packages minimise major operational delays, prevent service disruptions, and include general maintenance and groundwork repairs.
Transformer and Switchgear Maintenance
Ensure your transformer’s performance is optimal and that the risk of any potential problems have been reduced through our transformer maintenance services.
Substation Testing and Commissioning
Testing and commissioning of electrical infrastructure, providing comprehensive reports and ensuring safety and reliability with a wide range of specialised services.
