Privacy Policy
Serconnect is registered in the UK with the Information Commissioner’s Office with the registration number: ZB040074
This privacy notice for Serconnect Ltd (“Company“, “we“, “us“, or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:
- Visit our website at https://www.serconnect.co.uk, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@serconnect.co.uk.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice. You can find out more details about any of these topics by clicking the link following each key point or by using our table of contents.
- What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more.
- Do we process any sensitive personal information? We do not process sensitive personal information.
- Do we receive any information from third parties? We do not receive any information from third parties.
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more.
- In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more.
- What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more.
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the features you use. The personal information we collect may include the following:
- names
- phone numbers
- email addresses
- mailing addresses
- contact preferences
- billing addresses
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To deliver and facilitate delivery of services to the user
- To respond to user inquiries/offer support
- To send administrative information to you
- To fulfil and manage your orders
- To enable user-to-user communications
- To request feedback
- To send you marketing and promotional communications
- To protect our Services
- To enforce our terms, conditions, and policies
- To comply with legal and regulatory requirements
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law.
If you are located in the UK, this section applies to you:
We may rely on the following legal bases to process your personal information:
- Consent
- Performance of a Contract
- Legal Obligations
- Vital Interests
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your data with the following categories of third parties:
- Payment Processors
- Social Networks
- Data Analytics Services
- Communication & Collaboration Tools
- Cloud Computing Services
- Website Hosting Service Providers
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
If you choose to register or log in to our Services using a social media account, we may have access to certain information about you. The information we receive may vary depending on the platform but will often include your name, email address, and profile picture.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We will keep your personal information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through a system of organisational and technical security measures. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
9. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to children under 18 years of age.
10. WHAT ARE YOUR PRIVACY RIGHTS?
You may review, change, or terminate your account at any time.
Depending on your location, you may also have rights under data protection laws, including the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, contact us at: info@serconnect.co.uk
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting. There is no uniform technology standard for recognising and implementing DNT signals. As such, we currently do not respond to DNT browser signals.
12. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact us by email at:
info@serconnect.co.uk
Or by post to:
Serconnect Ltd
Unit 3, Daisy Business Park
19–35 Sylvan Grove
London, SE15 1PD
United Kingdom
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
