When the unforeseen happens and there is a failure with your electrical equipment, you need a fix at the earliest point possible.

Fast Electrical Emergency Response

On standby, Serconnect will mobilise engineers quickly to attend your site for a quick electrical emergency response. They will provide an action plan to ensure equipment is safe and supplies are restored at the earliest possible point. This could be in the form of operational switching, the starting of site generation or the delivery and connection of standby equipment.

Once we have established a safe operations site, our team of engineers will set about providing cable fault location services and carry out any repairs or replacements where necessary.

For our contracted standby clients, we provide access to stored emergency equipment, mobilisation of standby generators and fuel tanks, a 3-hour response time and preferential call-out charges. Serconnect can then thoroughly investigate the root of the problem, whether it be a low- or high-voltage cable fault or another issue. We can then provide a detailed report on the findings and recommendations for future prevention through electrical infrastructure maintenance.

Our services include:

• 24/7 SAP standby cover.
• On-site SAP attendance (for critical periods/activities).
• Access to stored emergency equipment.
• Site-specific spares and ancillaries are stored and delivered.
• Access to standby generation and fuel tanks.
• Cable fault location services.
• Emergency cable excavation and civil work.
• Sheath repairs and cable jointing.
• All contact with DNOs and outage enquiries.

Get in Touch

Beyond high and low-voltage cable fault repair, Serconnect provides a comprehensive range of infrastructure services, with options for establishing, maintaining and upgrading as required. With our team of expert engineers, we can deliver efficient solutions that meet your unique requirements.

If you have any questions about our fault response services or any of our other offerings, contact us today and a member of our team will get back to you as soon as possible.